XXVI. Events Outside Of Our Control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations. 

 XXVII. Activation Locks

If your device is iCloud or Google account locked we will contact you with instructions on how to remove the lock. If you fail to respond to this email within 7 days we will return the device. If the attempt is failed you the customer must contact nayapurano to arrange a delivery at your own cost. If there is no contact for 14 days we will automatically process the order at the amended price for Activation Locked phones which is Rs.0.

XXVIII. Data Risks and Precautions 

If your device is functional, we highly advise you to delete all of your personal data from the device before sending it to us.
Please remember that by sending your device to us, you agree to release us from all and any claims, losses or damages with respect to the device, any data stored or on any media used in conjunction with the device (whether in the form of personal details, messages, photos, applications, or other data. We accept no responsibility in relation to the security, protection, confidentiality or use of such data and it is your responsibility to ensure so far as practicable that Data is removed from the device prior to you sending it to us.
Please note that it might not be possible to delete Data from non-functioning device. If you send us a non-functioning device you are accepting a risk that it may still contain data and it may be accessible to any person who repairs the device. This might include the third parties to whom we have sold the device for spare parts
No biometric data is collected or stored during the Diagnostic process.

XXIX. Sim Card removal

Please ensure you remove your SIM card before sending us your device as we accept no liability in the event that a SIM card is sent with a device and charges are then incurred. For your own safety, we remove and destroy any memory or SIM cards we find, so your info can’t end up in the wrong hands. 

XXX. Lost and Stolen Devices

Selling a mobile phone or device which you do not own may amount to a criminal offense. If such devices are found, Nayapurano can destroy the phone or handover the case to the authorities.
We will check the IMEI/Serial number of all mobile phones and verify their legality before indulging in any transaction.
*If a device is flagged in our system as lost, blocked, or stolen then It can’t be returned as part of the home mobile device recycling code of practice. We won’t pay you anything for it.