Extended Warranty Terms & Conditions

Extended Warranty Plan – Terms & Conditions

1. Plan Overview:

The Extended Warranty Plan provides 1-year additional coverage for mechanical and electrical breakdowns starting immediately after the expiration of the manufacturer’s warranty. It replicates the original warranty coverage, extending protection against device malfunctions and offering a cashless, hassle-free service for repairs.

2. Eligibility:

  • Available for products purchased through official sales channels.
  • Must be purchased within 6 months of the device purchase.
  • The plan is tied to the device’s Serial Number or IMEI and remains valid even if ownership is transferred.
  • Coverage applies only to products purchased within Nepal.

3. Coverage:

  • Covers inherent Mechanical and Electrical breakdowns, including labor charges, repair parts and logistics.
  • Includes battery replacement, and software diagnostics and repairs for optimal device operation.
  • The device can be repaired up to 3 times, subject to the benefit value, which is equal to the original purchase price adjusted to the depreciated value (details provided below).
  • Repairs will be conducted at authorized service centers.
  • Device replacement will be considered for devices classified as Beyond Economic Repair (BER).

4. Deductible Structure for High-Cost Repairs:

Deductibles apply for high-cost repairs:

  • Repair under Rs 25000: No deductible.
  • Repair between Rs 25001 - Rs 75000: Deductible of Rs 5,000.
  • Repair above Rs 75,000: Deductible of Rs 10,000.

5. Beyond Economic Repair (BER) & Device Replacement:

  • A device is considered BER if repair costs exceed 80% of the original invoice value.
  • Replacement will be of the same or a comparable model. If a replacement is unavailable, the customer will receive a cash settlement based on the depreciated value of the device, minus any deductibles.
  • The original device and accessories must be returned within 7 days to avoid deductions from the settlement amount.

6. Pro-Rata Refund and Cancellation:

  • Full Refund: The plan can be canceled within 7 days of purchase for a full refund, provided no claims have been made.
  • Pro-Rata Refund: After 7 days, refunds will be calculated based on the unused portion of the plan, per the following schedule:
    • Within 1-3 months: 80% refund.
    • Within 4-6 months: 50% refund.
    • Beyond 6 months of purchase the customer cannot claim a refund.

No refund is provided if a claim has been made during the coverage period.

7. Depreciation Schedule:

Depreciation is applied based on the age of the device when calculating settlement or repair costs:

Age of Device

Depreciation Rate

Coverage

Between 366 to 549 days

40%

60% of the Invoice Value

Between 550 to 733 days

50%

50% of the Invoice Value

8. Exclusions:

  • Cosmetic damage like Scratches or Dents, wear and tear, accessories, unauthorized repairs, and issues occurring outside Nepal are not covered.
  • Intentional damage, theft, negligence, and natural disasters are excluded.
  • Software issues, third-party software incompatibility, and malware are not covered.
  • Consumables and accessories like chargers are excluded.

9. Claim Process:

  • Claims must be filed within 72 hours of identifying the breakdown.
  • Zero documentation is required for standard claims, which are typically approved within 2 working hours.
  • Claims can be initiated through the official customer support line.

10. Service Fulfillment:

  • Services are provided via a pick-up/drop-off model or through authorized service centers.
  • For device replacement or major repairs, the original device and accessories must be returned within 7 days.

11. Limitation of Liability:

  • The provider’s liability is limited to the current market value of the device or the services rendered under the warranty.
  • The provider is not liable for any indirect, consequential, or incidental damages, including data loss or commercial loss.

12. General Terms:

  • This plan is valid only for devices purchased and used in Nepal.
  • Customers must back up their data before submitting the device for repair, as the provider is not responsible for any data loss.
  • The plan is non-transferable, except when the device is replaced under warranty, in which case the replacement device will carry over the remaining coverage.

13. Support Contact Information:

  • Customer Care: 9802344846
  • Email: extended.warranty@nayapurano.shop
  • Service Hours: Sun - Fri : (10:00 AM – 6:00 PM)