Extended Warranty Terms & Conditions

Extended Warranty Plan – Terms & Conditions

1. Plan Overview:

The Extended Warranty Plan provides 1-year additional coverage for mechanical and electrical breakdowns starting immediately after the expiration of the manufacturer’s warranty. It replicates the original warranty coverage, extending protection against device malfunctions and offering a cashless, hassle-free service for repairs.

2. Eligibility:

Available for products purchased through official sales channels.
Must be purchased within 6 months of the device purchase.
The plan is tied to the device’s Serial Number or IMEI and remains valid even if ownership is transferred.
Coverage applies only to products purchased within Nepal.

3. Coverage:

Covers inherent Mechanical and Electrical breakdowns, including labor charges, repair parts and logistics.
Includes battery replacement, and software diagnostics and repairs for optimal device operation.
The device can be repaired up to 3 times, subject to the benefit value, which is equal to the original purchase price adjusted to the depreciated value (details provided below).
Repairs will be conducted at authorized service centers.
Device replacement will be considered for devices classified as Beyond Economic Repair (BER).

4. Deductible Structure for High-Cost Repairs:

Deductibles apply for high-cost repairs:

Repair under Rs 25000: No deductible.
Repair between Rs 25001 - Rs 75000: Deductible of Rs 5,000.
Repair above Rs 75,000: Deductible of Rs 10,000.

5. Beyond Economic Repair (BER) & Device Replacement:

A device is considered BER if repair costs exceed 80% of the original invoice value.
Replacement will be of the same or a comparable model. If a replacement is unavailable, the customer will receive a cash settlement based on the depreciated value of the device, minus any deductibles.
The original device and accessories must be returned within 7 days to avoid deductions from the settlement amount.

6. Pro-Rata Refund and Cancellation:

Full Refund: The plan can be canceled within 7 days of purchase for a full refund, provided no claims have been made.
Pro-Rata Refund: After 7 days, refunds will be calculated based on the unused portion of the plan, per the following schedule:
- Within 1-3 months: 80% refund.
- Within 4-6 months: 50% refund.
- Beyond 6 months of purchase the customer cannot claim a refund.

No refund is provided if a claim has been made during the coverage period.

7. Depreciation Schedule:

Depreciation is applied based on the age of the device when calculating settlement or repair costs:

Age of Device	Depreciation Rate	Coverage
Between 366 to 549 days	40%	60% of the Invoice Value
Between 550 to 733 days	50%	50% of the Invoice Value

8. Exclusions:

Cosmetic damage like Scratches or Dents, wear and tear, accessories, unauthorized repairs, and issues occurring outside Nepal are not covered.
Intentional damage, theft, negligence, and natural disasters are excluded.
Software issues, third-party software incompatibility, and malware are not covered.
Consumables and accessories like chargers are excluded.

9. Claim Process:

Claims must be filed within 72 hours of identifying the breakdown.
Zero documentation is required for standard claims, which are typically approved within 2 working hours.
Claims can be initiated through the official customer support line.

10. Service Fulfillment:

Services are provided via a pick-up/drop-off model or through authorized service centers.
For device replacement or major repairs, the original device and accessories must be returned within 7 days.

11. Limitation of Liability:

The provider’s liability is limited to the current market value of the device or the services rendered under the warranty.
The provider is not liable for any indirect, consequential, or incidental damages, including data loss or commercial loss.

12. General Terms:

This plan is valid only for devices purchased and used in Nepal.
Customers must back up their data before submitting the device for repair, as the provider is not responsible for any data loss.
The plan is non-transferable, except when the device is replaced under warranty, in which case the replacement device will carry over the remaining coverage.